Authenticity · Transparency

Guarantee & certificates

What you see is what you get. Every gemstone is verified, honestly described, and backed by written confirmation.

All points below are backed by our 100% money-back guarantee — if you are not satisfied for any reason, you may return the item under our risk-free return policy for a full refund.

1

100% authenticity guarantee

All gemstones sold by Gem-Fountain are:

  • Authentic — no imitations sold as natural gemstones.
  • Truthfully described — species/variety, measurements, weight, and visible characteristics.
  • Presented honestly — no misleading colour filters or "beauty edits".
2

In-house gemological verification

Our office and workshop are equipped with standard gemological instruments used routinely to verify identity and key characteristics:

Refractometers
Spectroscopes
Spectrometer
Gemological microscopes
UV light (LW & SW)
Polariscope
Chelsea & diagnostic filters
Precision scales

…and additional professional tools used in day-to-day gem trading.

3

Gem-Fountain gemstone report (included)

Each gemstone comes with our own Gem-Fountain Gemstone Report, confirming:

  • Authenticity — based on our in-house examination.
  • Key specifications — weight, measurements, cut style, colour description, and clarity observations shown on the product page.
This is our written confirmation that the stone you receive matches what you see online.
4

International laboratory certificates (where relevant)

For certain gemstones — especially rubies, sapphires, and emeralds — important questions may arise regarding treatments and enhancements, such as:

  • Low-temperature heat treatment
  • Beryllium diffusion
  • Artificial resin filling
  • Traditional oiling (emeralds)

Where such questions are relevant, these gemstones are submitted to Bangkok-based, internationally recognised laboratories for certification:

GRS GIA AIGS Lotus
When a gemstone is offered with one of these certificates, the laboratory fee is already included in the displayed price, and the certificate details are clearly shown on the product page.
5

Optional add-on certificates (at checkout)

If you would like an additional certificate from an independent laboratory, you may add it as an optional service during checkout.

BGL
Chanthaburi
$33
approx. 1–2 business days
AIGS
Bangkok
$125
approx. 7–8 business days
Lotus
Bangkok
$125
approx. 7–8 business days
Need a different certificate — SSEF, GRS, Gübelin, GIA, IGI, Bellerophon, or others? We can arrange this upon request. Please contact us for pricing and turnaround time, as these depend on the specific stone and current laboratory schedules.

Our 100% money-back guarantee

We stand by our gems, as our customers stand by us. If you are not satisfied for any reason, you may return the item in accordance with our risk-free return policy for a full refund.

For full details, please see our Returns page.

Last Updated: 06.2026

Questions?

If you have any questions about authenticity, certificates, or would like additional photos/videos
before purchasing, please contact us:

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    CONTACT INFORMATION

    Gem Fountain – Market Desk (Chan Gems Building)
    A112, Chan Gems Building, Wat Mai,
    Mueang Chanthaburi District,
    Chanthaburi 22000Thailand

    Whatsapp/Phone: +66 95 235 9871

     

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.